At AMCP IT Solutions Ltd, we aim to provide a seamless shopping experience. If you’re not entirely satisfied with your purchase, we’re here to help.

Our return policy lasts 14 days from the date of purchase. Unfortunately, we cannot offer a refund or exchange after 14 days have passed.

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition as received.
  • It must be returned in the original packaging.
  • Returns must be initiated within 14 days of delivery.
  • Items without packaging or not in resalable condition will not be accepted.

To complete your return, a receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.

Faulty or DOA Products

If your item is faulty or dead on arrival (DOA), please notify us within 7 days of delivery. We will advise you on the next steps and replacement or refund options.

Refunds

Once your returned item is received and inspected, we’ll notify you via email regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank account or card statement.
  2. Contact your credit card provider – processing delays may occur.
  3. Contact your bank – refunds often take time to reflect.

If you’ve done all this and still haven’t received your refund, please contact us at info@amcp-it.com.

Exchanges

We only replace items that are defective or damaged.
To request an exchange for the same item, email us at info@amcp-it.com and ship your item to our designated warehouse address.

Returns Shipping

To return your item, please ship it to our advised warehouse address.
You are responsible for paying the return shipping cost. Shipping fees are non-refundable. If a refund is issued, return shipping charges may be deducted.

For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without proof of delivery.

Need Assistance?

For any queries regarding returns or refunds, reach out to us at info@amcp-it.com